Support Portal

FAQ 13

• How can I change my mailbox password?
• Why was my domain flagged in the audit?
• Why do DNS changes take 24-48 hours to propagate?
• Unable to connect via FTP, the following error is being produced "530 Login failed. Perhaps your FTP access isn't unlocked?"
• Why am I getting Error 530. Maximum number of users (3) when trying to connect via FTP?

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Getting Started 6

• Managing Your Email
• How do I create a mailbox?
• Transferring your domain
• Uploading your site
• Using One-Click Installers

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Domains 11

• Why does my new domain name not work?
• How do I create a subdomain (e.g. subdomain.mydomain.com)?
• What restrictions are there on the domain name I can choose to register?
• How can I change the registrant name on my .uk (Nominet) domain?
• How do I configure my domain to work with CloudFlare?

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Email 3

• Managing your email
• Setting up your emails on your Apple device
• Setting up email on your Android devices