FAQ

How can I change my mailbox password?
To change your mailbox password login to the hosting control then go to Email > Email Accounts and this will take you to the page that will list your exi...
Wed, 31 Jul, 2019 at 9:04 PM
Why was my domain flagged in the audit?
As an eco-friendly web hosting provider, we are committed to using as few resources and as little energy as we can. From recent scans and testing, it appea...
Wed, 31 Jul, 2019 at 9:05 PM
Why do DNS changes take 24-48 hours to propagate?
Every domain has at least two nameservers assigned to it and those nameservers hold records for the domain. However, when another server somewhere else in t...
Wed, 31 Jul, 2019 at 9:05 PM
Unable to connect via FTP, the following error is being produced "530 Login failed. Perhaps your FTP access isn't unlocked?"
We have recently implemented an FTP locking system to improve security for all of our customers. This has been implemented following close work with custome...
Wed, 31 Jul, 2019 at 9:07 PM
Why am I getting Error 530. Maximum number of users (3) when trying to connect via FTP?
You will see this error when an attempt is made to exceed the limit of 3 concurrent FTP connections to a hosting package. Some FTP clients are set up by def...
Wed, 31 Jul, 2019 at 9:07 PM
How do I create a MySQL database?
To create your database please login to the hosting control panel and go to Web Tools > MySQL Databases: From the subsequent page you can choose th...
Wed, 31 Jul, 2019 at 9:08 PM
What are the Green House Web hosting email sending limits?
Web Servers Scripts running on the web servers are limited to 500 emails over a rolling 24 hour period, emails sent out should be now more than 5MB in size. ...
Wed, 31 Jul, 2019 at 9:09 PM
Managing Your Email
Once you have created a mailbox for an e-mail address in the control panel, there are two main ways to access and manage your email: through webmail or setti...
Wed, 31 Jul, 2019 at 9:10 PM
How do I view the access or error logs for my site?
To access your logs please log in to your hosting control panel then go to Logs and Stats > Access / Error Logs and you will be able to view the latest e...
Wed, 31 Jul, 2019 at 9:11 PM
I can't see the images on my website. Why?
There are several possible reasons why your images are not showing up on your pages as expected:  The image file is not located in the same location that ...
Wed, 31 Jul, 2019 at 9:11 PM